Universal Registration Document 2023

4. Corporate Social Responsibility Non-Financial Performance - AFR

Healthcare prevention areas: the teams mainly work sitting in front of one or more screens and employees are sedentary, with intense visual activity. The key areas for occupational illness prevention are stress management (and/or psychosocial risks: PSR) and the prevention of musculoskeletal disorders (MSD). Visual fatigue and the prevention of risks linked to a sedentary lifestyle (cardiovascular diseases) are integrated into the health prevention plans, which include several components: office arrangements for working in a standing position, nutrition, physical/ocular exercises, disconnection and advice on how to set up a pleasant corner in a constrained space for remote working. For the more sporty, many agencies facilitate access to nearby gyms by offering discounts on subscriptions or have distributed online courses. Some entities are equipped with their own sports halls, with an on‑site trainer or coach, like Sapient in India, or like the Bastille Campus in Paris. Free virtual sessions for all allow those who wish to exercise. Finally, for the most energetic, agencies encourage teams to take part in sports events (running, cycling, marathons or half‑marathons, team sports).

1) in the United States, the benefits program offered to employees is increasing year by year, and is strengthened on the basis of proven measures in terms of effectiveness, and acclaimed by employees:

  • the Employee Assistance Program (EAP), in place for many years, is the cornerstone of the Groupe's offer to all employees. It offers highly individualized and strictly confidential online support in terms of physical and mental health prevention. It can be used by employees and their close family members. Free, virtual access to doctors for all is a central feature. The Groupe has also set up a partnership with Catapult Virtual Checkup to set up an individualized prevention program from home, to which is added;
  • Teladoc, the telemedicine service with free 24/7 year‑round access to doctors for consultations from cell phones or by video, whether the employee is at work, at home or on vacation;
  • the Healthy Living Wellness Program set up and managed by Re:Sources US: it offers employees and their families health coverage and various services; everyone can benefit from personalized monitoring thanks to the Health Coaching, very popular because it has a strong immediate impact. The satisfaction rate is above 90%. The participants confirm the motivational impact of this online assistance, which has sometimes changed their lives. This program makes a positive contribution to employee well‑being;
  • LifeSpeak, set up in 2023, is an advice line giving employees immediate access to professionals to discuss personal and family issues, improving well‑being and mental health;
  • Bright Horizons Back Up Care Program is a system that enables families to better address the challenges of finding a balance between their professional and personal lives, through care facilities (for children or elderly or sick parents) and home‑help solutions, at very affordable prices, to cope with unexpected events. Since 2021, a preparation and coaching offer has been added to support parents and their children destabilized by the pandemic and for their future entry into college.

2) In India, the Health & Wellness system relies on various permanent activities. 100% of employees have access to the full social benefits program through an EAP (Employee Assistance Program). It provides access to a well‑being portal giving free and virtual access to doctors 24/7 in order to help manage physical as well as mental health issues. This is combined with the protections provided by the scheme to which the Groupe has subscribed, giving employees access to a medical concierge to troubleshoot or help in the event of an emergency. 100% of employees can contact health professionals and doctors on site and virtually, from gynecologists to physiotherapists and dieticians:

  • protection in the event of a personal accident: a specific offer has been set up to provide additional family insurance at an affordable price, allowing greater coverage and better protection, which gives employees peace of mind;
  • therapies for those with neurodivergence issues (neurodivergent individuals) such as autism: the Company’s policy provides better coverage of these disorders for employees and their families. The objective is to cover essential care and specific support programs;
  • the social welfare program continues to improve the coverage of specific healthcare costs, particularly for employees suffering from chronic diseases (diabetes, HIV, etc.), or those facing major surgery or treatments (fertility, hormone therapy, gender affirmation, etc.), The coverage of these needs applies to same‑sex couples in order to have a truly inclusive approach;
  • the offer includes various options (individual advice online or by telephone, in‑person appointments, tests, self‑assessments, etc.) allowing employees to be supported individually, as well as their immediate relatives (children and elderly parents), in order to relieve the burden of personal and professional life;