Universal Registration Document 2021

Chapter 4. Corporate social responsibility – Non-financial performance

  • in France, the HR & Talent teams organized their priority action plans around needs clearly expressed by employees, including:
    • the implementation of Power@Home training courses to help employees better experience working from home during lockdown periods, by sharing best practices for employees and managers as well as e-learning courses on the Marcel app to better manage working from home,
    • to complete this approach, a disconnection agreement was signed with the trade unions, particularly in order to protect the work-life balance of employees,
    • in April 2021, a special Parents-Children Under Lockdown conference was organized by Les Ateliers Durables, around three main objectives: organize professional and personal time, have effective communication and take time for oneself,
    • continuation of the Back to Basics campaign – in place since 2019 – relating to codes of good conduct at work, the themes of which are shared and displayed within the Groupe’s Agencies, with variations such as: Back to Basics New arrivals and Back to Basics Team spirit,
    • the conducting by several Groupe entities in France of surveys on the psychological condition of employees after the various lockdowns and the implementation of teleworking imposed by the public authorities,
    • the scheduling of time slots in occupational health centers to vaccinate against Covid-19 in March 2021 for employees over the age of 50, in order to fight against the pandemic and preserve the health of the most vulnerable,
    • the introduction of the Basket Break in March 2021 for all Groupe employees in France: an app offering sports and wellness sessions via live videos and podcasts (core building and Zumba, back stretching, meditation, cross-training and yoga, pilates, relaxation therapy, etc.),
    • the continuation of the “Les Bonnes Oreilles” service – bringing together employees specifically trained to listen to employees wishing to discuss and confide. Training courses are provided on a regular basis, such as those delivered in May and October 2021 by the Fédération Nationale Solidarité Femmes as part of the 1in3Women program on domestic and intra-family violence.

    Similar approaches adapted to meet employee expectations exist throughout Europe;

  • in the United States, since 2020 the program has been ramped up to provide closer support to employees during these long months, with prevention and flexibility as the
    watchwords, in four main areas:
    • virtual access to doctors for everyone, free of charge. The Groupe has also set up a partnership with Catapult Virtual Checkup to set up an individualized prevention program from home, as well as the Teladoc program,
    • flexibility remains a key point in order to allow those in charge of family to organize their time, even to take time off to take care of their family (children and elderly parents),
    • free access to Covid-19 tests and vaccines
    • management of mental health issues through the Employee Assistance Program, with a strengthening of medical solutions and personalized support

The four pillars of the protection and prevention regime in the United States are as follows:

  1. the Healthy Living Wellness Program set up and managed by Re:Sources US: it offers employees and their families health coverage and various services; everyone can benefit from personalized monitoring thanks to the Health Coaching, very popular because it has a strong tangible impact. The satisfaction rate is above 90%. The participants confirm the motivational impact of this online assistance which has sometimes changed their lives. This program makes a positive contribution to employee well-being,
  2. Teladoc, the telemedicine service with free 24/7 year-round access to doctors for consultations from mobile phones or by video, whether the employee is at work, at home or on vacation,
  3. the Employee Assistance Program (EAP), which has been in place for some years now, offers employees online preventative physical and mental healthcare support that is individually-tailored and confidential. It can be used by employees and their close family members,
  4. Bright Horizons Back Up Care Program is a system that enables families to better address the challenges of finding a balance between their professional and personal lives, through care facilities (for children or elderly or sick parents) and home-help solutions, at very affordable prices, to cope with unexpected events. In 2021, a preparation and coaching offer was added to support parents and their children destabilized by the pandemic and for their future entry into University;